Return & Refund Policy

LENEAMI INC · UNITED STATES · INFORMATIONAL STORE POLICIES

1. Before a return

Contact LENEAMI through our Contact page with your order details and the reason for your request. Include clear information about any defect, damage, wrong item or missing component. Do not return products without obtaining return instructions and a verified destination.

2. Condition and inspection

Electronics, lenses and studio accessories may need packaging, serial numbers and included parts checked to identify the item and assess its condition. Keep original packaging and accessories where possible. Whether a non-defective item is eligible for a discretionary return, and any applicable deadline or return-shipping cost, must be stated and agreed in the actual sale terms before a customer pays; no unverified universal return window is represented here.

3. Defective, damaged or incorrect goods

If you believe an item was shipped damaged, incorrect or defective, contact us promptly with a clear explanation. We will review the reported issue, the applicable sale details and any non-waivable consumer rights. Depending on the facts and law, remedies may include correction, repair, replacement or a refund.

4. Refund processing

No online card payment is collected by the current order-request form. For any future completed paid order, an approved refund should be returned through the original payment method when feasible and legally appropriate. Payment provider and bank posting times can vary; a refund cannot be promised before an eligible claim is reviewed.

5. Cancellations and statutory rights

Order cancellations are explained in the Cancellation Policy. Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.

6. Status of an unpaid request

An unpaid request can be withdrawn without a card refund, because no funds were collected by the code-defined cart. If you need to withdraw a request, contact returns@leneami.com or use the Contact page.

7. No unverified return window

LENEAMI has not supplied a verified voluntary return period, restocking fee schedule, return-label program or refund processing timeline. This policy therefore does not promise a 14-day, 30-day or other commercial returns program until the merchant publishes confirmed terms.

8. What to include in a return inquiry

Provide the name, order or request reference if available, product, delivery date, issue and photographs if useful. Do not send full card details or passwords. The merchant may need to confirm the transaction and item received before providing instructions.

9. Defective, damaged or misdescribed merchandise

If a supplied product is defective, damaged during fulfillment or materially different from the description accepted at purchase, the customer may have statutory and contractual remedies. No statement here is intended to narrow those nonwaivable rights.

10. Condition and accessories

For an agreed voluntary return, the merchant must clearly communicate the requirements that genuinely apply to the item and its original purchase. Whether a return can include opened equipment, used batteries or missing accessories cannot be guessed from a generic policy.

11. Return authorization and destination

Do not ship items to the listed Missoula business address without written return instructions; that address is not represented as a returns warehouse. Obtain the designated delivery address and any return reference from the actual merchant instructions.

12. Return shipping and deductions

Responsibility for return postage, any lawful restocking charge and handling of damage must be stated before any discretionary return program is agreed. No unannounced charge or deduction is authorized by this page.

13. Refunds and original payment method

For a completed paid transaction, eligible refunds generally should be processed through the actual provider and original payment method where appropriate. Never send bank or card passwords by email. Payment provider timing can differ from seller approval timing.

14. Delayed shipments and cancellations

For covered orders subject to the FTC shipment rule, legally required refunds arising from failure to ship or failure to obtain required delay consent must be handled promptly. Such rights are separate from a voluntary changed-mind return window.

15. Dispute resolution and preserved rights

If a return decision appears incorrect, request an explanation at returns@leneami.com. This page does not waive available charge dispute procedures or rights under applicable consumer law.

16. Information needed before launch

Before taking paid orders, LENEAMI must publish an actual customer-facing return eligibility period, return shipping responsibility, any restocking charges, condition exclusions and realistic refund handling terms. Those merchant decisions are not available in the supplied facts.